Predictive Dialing

Predictive dialer technology has made almost every call center and their agents’ job much easier. Because of this auto dialing system easier for call center staff to change and/or manage data, increase call efficiency thereby increasing call volume and see fruitful results. The predictive dialer is an amazing duo of advance technology and modern digital equipment. With the help of this technology you can easily dial phone numbers through an automated system, keep track of an organized database and follow up on your target goals.

Predictive dialers are actually the next step after auto dialers, as with an auto dialer, it only dials a random number automatically when an agent is idle. But in the case of the more advanced predictive dialer, it predicts the availability of agents and accordingly increases or decreases the number of calls it makes. It uses a range of complex algorithms to predict the agent’s status (busy or idle), whether the call is answered and then deciding to make a call as agents become available. Not only have this but predictive dialers had the ability to monitor the calls it makes before transferring it to an agent, depending on the response. The predictive dialer does not forward, and eliminates, any calls that are busy, unanswered or receive silence and are answered by any auto response system like answering machines or fax machines and etc. The only calls it transfers to available waiting agents are calls that are answered by real, live people. This helps agents avoid wasting time on unanswered calls or failed calls. Predictive dialer software dials four lines every time an agent is available, increasing the time an agent spends working rather than sitting around and waiting.

One major type of predictive dialer, which is also very commonly used now days, is a hosted predictive dialer that is hosted on your predictive dialer’s web service. The great thing about this is that it allows agents to be virtual. What this means is that the employed agent does not need to be physically present at the organization and can work from anywhere in the world. And just like any other predictive dialing system, this can also recognize busy calls, unanswered calls, fax tones, answering machines and any silent calls and only transfer valid calls received by a human being. Also as mentioned above, predictive dialers have built-in artificial intelligence that equally transmits calls amongst agents. This makes the agents more productive and useful. One other great advantage of this web hosted predictive dialer is that it can also recognize and eliminate any number that are in the Nation Do Not Call Registry, avoiding any legal lawsuits the call center might have faced otherwise.

Features such as the ones mentioned above are specially designed to connect telemarketing agents to calls that are answered by a real person. It cancels any calls that are busy, disconnected or unanswered or answered by a fax machine, answering machine or any other form of auto response system. The predictive dialer helps save precious advertiser time by eliminating the need to manually dial numbers, wait for a call to be answered or have unanswered calls. Because of this the predictive dialer gives telemarketer the ability to spend more time with customers and less time, which once, wasted on dialing and waiting for a customer to answer their phone. This technology is a must for any advertising company that uses telemarketing as one of its methods of advertising.

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